Team Honda

I will share my experience with Team Honda so future customers are careful. This is in my own words based on how I experienced it and felt it. I bought a pre-owned CRV 2016. I had an upsetting experience with the extended warranty misinformation, transmission failure and steering rack connector defect. . I drove this car very minimally, only 29,000 km in 2 1/2 years taking good care of it without any major repair and regular maintenance and oil change and was planning to keep the car for a long time. After 2 1/2 years driving, the car stopped while I was driving and the car wouldn't go into gear. I had it towed it was found to have a transmission complete failure and it was replaced at a total cost of 4,000$ While working on the transmission and noticing a sign of abnormal resistance in the steering, the mechanic noticed the connector wires in the steering rack were churned and wrapped together with a general masking tape and to repair this it would cost me approx. 500$ I thought I was purchasing initially a Honda certified car with a Honda Plus warranty extension to 2023 which would have covered the manufacturing transmission failure replacement with Honda Canada. But, I was misinformed and given the wrong information on which I left with a certified car with shorter comprehensive warranty on it from the previous owner. I was told that the car had passed the Ontario Safety Standards when doing the transmission repair it was found that the steering connector was churned and taped and that was not repaired before selling me the car. The CVT transmission of the 2016 CRV that I bought at mileage of 89,000 km shouldn't have failed so soon at 118,000 km mileage and this is the opinion of two other dealerships. This testify the quality of the car manufactured by Honda Canada as an organization. I shouldn't have the need to replace the whole transmission before 180,000 miles especially when I only drove 29,000 km in 2 years and half since I purchased it from Team Honda. I sincerely hope nobody else will go through the same and will be careful when buying from here. The dealership did not do much to help for the troubles I went through except to offer the reparation of the steering connector wires at half the cost of another mechanic. I would not recommend purchasing a car from here and if you do make sure you are satisfied about the quality of the car, at your own risk.

My Fiancée and I had made decided to purchase a new vehicle… but that was before we learned about the chip shortage and how crazy the used market is… we didn’t have time to wait 4+ months for a new car so we decided to buy used That is when we met Qasim. . I was able to ring up Qasim, who then went above and beyond giving me information on the car. He was very knowledgeable on the Condition, previous owners, specs and his ability to answer any questions we had was outstanding. He also went out of his way and sent a video to show the condition. To top it off, he went out and purchased balloons for when we came in to pick up our 2020 EX-L CRV Overall an amazing experience and huge S/O to Qasim for his expertise.

I have been a long standing client here. Al from service is always professional, courteous, friendly and has a great attitude in general. Look forward to coming in as he always advises accordingly. Hayli - new receptionist- is very pleasant on the phone, patient but also professional. It’s not easy to do this job as the calls are endless… with all types of clients. Keep up the good work. TEAM HONDA ????

I would like to thank and appreciate the excellent services given to me by Mr. Paul Deepak, Sales and Leasing Consultant and Mr. Paul Trimble, Finance Manager. I bought a 2021 HONDA HR-V LX AWD. I would refer them to my friends and relatives.

After shopping around, frustrated with inventory at other dealerships, being denied for leasing, my friend referred me to Honda in Milton. I met Shawn and he explained everything in detail, no tricks, he was honest about what i cld expect, walked me thru every step. He was pateint with my endless msgs and questions. Several times I was frustrated, ready to cancel but Shawn kept working hard to make sure I cld get the truck I wanted. He somehow made it happen, he managed to get me in the truck Ive always wanted! Thank you Shawn for your patience and going above and beyond for me and my family.