2 years ago
Gerry DiCarlo
Gerry is a very easy and pleasant salesman to talk to and do business with. He treats you the way you want to be treated, does not try to sell you a vehicle you do not want. He listens to your needs and tries to meet those needs. He does not rush the process, he listens to all your questions and tries to answer them, if he can’t he will find someone who can. He just wants you to be a happy, satisfied customer.
4 years ago
Fantastic
Great experience with Mr. Drew Soltes....
Very satisfied with the vehicle and the customer service he offered. Thank you for your hard work !!
Staff Dealt With
4 years ago
Pre owned purchase
We recently purchased a pre-owned Town and Country from Provincial with the help of sales associate Gerry Di Carlo. Gerry was great to deal with, he listened to my concerns, treated my family and I with respect and was overall very accommodating. James in the finance department was on top of things as well. I would have no problem recommending to anyone I know to go to Provincial Chrysler and try and strike a deal. Thanks again. Derek
4 years ago
Very poor customer service experience
Dropped off my vehicle for service, followed instructions to leave in overhang area and keys in lock box, filled out the envelope with plate number. When the service work was completed, I was called to pick up the vehicle and when I arrived there were no plates! No one questioned that there were no plates! No assistance was offered! Went to another dealership to get a plate to drive my car home and obtain new plates.
Reply from: Provincial Chrysler Dodge Jeep RAM
Catherine, I am sorry to hear that you are not satisfied with your experience. It is not unheard of for vehicle to be dropped off without plates for service, it did not dawn to anyone that the plates may have been stolen. It is illegal for us to lend you a dealer plate, and my staff were correct not offering. While I understand that is difficult to hear, we will not break the law to satisfy a customer. Had we had a loaner vehicle available you would have received it as told to you my service advisor. Your experience has been reviewed with management and in future we will add verifying missing plates to our customer contact. We do want to thank you for your many years of servicing at the dealership.
4 years ago
What an Experience
Rob made my truck buying experience painless. Stepped me through all aspects of the process. Very knowledgeable. Rob went above and beyond to deliver the truck I was looking for and wanted. The search was finally over. Thank you Rob!!!!!
