4 years ago
Excellent Service
I’ve had my 2019 Sierra since Oct 19, even though I didn’t purchase it from Dominion because I was able to get much more elsewhere for my trade in, they have treated me like a long term customer with nothing but honesty and amazing customer service, they’re service and body shop go above and beyond what I would normally expect and I hope to purchase my next vehicle from them when the time comes.
6 years ago
Worst Service Department
Worst experience with a dealership, EVER! Called ahead and made an appointment for my new GMC Sierra 3800km for a known air conditioner malfunction. I drove 5hrs and hoped to get the work done while away on vacation. Specifically made it clear with Steve Dodd in service to lock my keys in the console of the truck as I was flying home Sat night and was driving home on Sunday. Not only did they NOT do this causing me to book Monday off work, rent another hotel room for the night and spend $70 in taxi fares for the rides to and from hotel to dealership.... they didn’t even fix my truck because they didn’t have the parts. My vehicle sat there for 9 days and I never received 1 phone call from anyone. They apologized for not placing my keys in the vehicle but Steve Dodd didn’t seem overly concerned that my truck wasn’t fixed because they couldn’t obtain the parts over the 9 days it was there. I will be contacting GMC and filing a formal complaint over this situation. Worst customer service I’ve ever experienced. Purchase your GMC’s somewhere else and steer clear of Dominion Motors!
Verified Customer
6 years ago
amazing!
It was great. Cody was amazing and very knowledgeable. He was polite and honest. I would recommend him and return for my vehicle needs
Staff Dealt With
Verified Customer
6 years ago
Stress free purchase
Cody, our sales person, was very knowledgeable and helpful. Especially helping us with all the new technology in our new vehicle. We had a very enjoyable experience.
Reply from: Dominion Motors 6 years ago
Thank you! Glad I was able to help you find the right truck! It was a pleasure meeting you and Ida and look forward to seeing you again! Please don't hesitate to contact me with any questions!
Staff Dealt With
Verified Customer
6 years ago
Extremely costumer oriented
Cody was very helpful and willing to thoroughly explain all aspects of the putchasing process. He was forthcoming and honest which goes a long way when making such a major decision for our family. We will definitely be return costumers
Reply from: Dominion Motors 6 years ago
Erin! Thank you! It was my pleasure helping you and Drew find the right vehicle. Look forward to taking care of your vehicle purchases with honesty and transparency for years to come!
Staff Dealt With