We went in on Dec 10, 2016 to look at a 2013 Kia Sportage. I used a trade-in and I black booked it before going in knew what the value of it was and gave them my ownership and he never gave it and did not know what the trade-in value of it until after the bill of sale of printed. He just assumed without asking if I wanted to use it or not. You never assume you must ask and give the customer the ownership back. We purchased the vehicle and it was the worst experience of my life. Joe Hojeij, never told us about the four holes in the back bumper but did let us about the scratches and dents around the vehicle. Went in about one week after picking the vehicle up and told Joe Hojeij, Internet Sales Manager the passenger window wasn't working and he told us "the previous owners told me it worked so I took his word for it". The detailing was disgusting and asked them to redo it, which was done on Dec 28th because a bobby pin from previous owners was left in the passenger door arm rest, well they just went in and removed and ran a cloth over the rest since the inside doesn't look anything different from where I first took pictures of it. The inside detailing is gross and horrible. If you are selling a used vehicle to someone it’s considered new to the next person buying it. It should be cleaned for that customer as if it was new! I shouldn’t have to have someone else’s gross dirt left behind in my new used vehicle. If you detailing team can’t clean the vehicles then send it to someone that can. The Internet Sales Manager, Joe Hojeij continued to repeat himself many times over to us that he was going back to school in January and he needed this vehicle sold. To us he didn’t care about us or what we had to offer it was the commission he wanted plain and simple. There are so many problems that Joe Hojeij did not treat us with honesty, all he cared about was that he got the vehicle told before returning to school in January. I am an honest customer and expect it in return.

My experience was not a happy one and is to long to put my disappointment in this little box on Bank Street Kia location. Would rather speak to someone higher up of the Dilawri dealership.