Published 7 years ago

Staff was considerated but no results

During a regular service I reported squeaking in the steering wheel especially when first starting out. I was told they lubed it and it is a bit better but still happens from time to time. Not a big deal but surprising in a nice car. I also reported a buzzing type sound from the passenger rear seat area. I went out with a service staff person for a drive and he heard the noise too. I was charged for confirming the obvious, that there was a noise which I reported. I was later told that they suggested taking apart the rear passenger door to explore further and that this would not be covered by Audi. I was disappointed as it is not the type of noise one expects from a nice car. I told them that I did not want to spend hundreds on dollars on this and now I simply turn on the radio when driving in the city and I do not hear it on the highway. Honourable David G. Near
Mark Motors Group 7 years ago
Hello David, Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa

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