We brought the car in for recall issues and it was driving fine. When my wife dropped the care off, she was told to be there by 7:00am. There was not a loaner car available and was told she can wait because she is a government worker and doesn't " need" to be at work. Secondly, when she picked the car up, she was only able to drive 2 kms before it started making a squeeling sound. THis was not explained well and we were made to pay for more service and time. Not happy! I am getting a Tesla now even though I was looking at the S5.