Fadila Benali
Published 7 years ago
Problem with engine stuttering
Plus: Guys at the dealership were super sweet, responded with diligence and gave me a 2017 loaner, they made the experience worry-free, seamless and very pleasant over all.
Cons: (due to the manufacturer though, not the dealership according to my understanding). The repairs which were supposed to be covered by the warranty since the whole problem was due to a faulty injector ended up costing me $650 (taxes included) : 2 diagnosis as the problem was difficult to replicate and the replacement of ignition coils and sparks plugs (initially suspected to be the cause even if the latter had been replaced a year before). Also a year before or so 3 other leaking injectors were replaced but they decided to leave the one that was supposedly not leaking (number 3) 'cause the manufacturer would only cover the faulty ones. All in all, these 2 visits at the shop costed me close to $1000; Had the 4 injectors been replace at the first visit, the cost would have been halved.
The car has been running well since then.
Mark Motors Group
7 years ago
Hello Fadila,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa