Hi Chad, I am extremely sorry you had a bad experience here at the dealership. Our intentions are never to have a dissatified customer leave Grimsby Ford. If you could please provide us with further details of this particular visit, and I would be happy to have our Management Team investigate further. We take these comments seriously, please reach out to our Sales Manager [sales@grimsbyford.com] directly to help prevent this from happening in the future. Thank You!