Appointment was booked weeks prior. Came in on day of appointment - everything was set up ahead of time, very convenient, loaner car was provided - I was in and out fairly quickly. Max kept be in touch as to the progress and completion time. It took an extra day than planned but I had the loaner car so was not a big deal. The job was done and no follow up visit was required. And most of all, Audi provided warranty coverage for the issue so no cost to me. Thank you.