Gert Vanderwe
Published 7 years ago
Left with a feeling of ambiguouty
The left LED day-light on my Q5 one day just stopped working ... I happened to have received a letter from Audi for a recall (can't remember what, not urgent), just before this happened, so I thought: two birds one stone ... I managed to get an appointment a few weeks later (very difficult to get an appointment with MM in summer time). It was also a couple of days before I left for a holiday ( a 3000km trip through New England, USA). So a bit stressed out. The day before my appointment the LED day-light, strangely, started working again. Kept my appointment and at the service desk, I was told "$140 to run a test. It can be 'anything'." As if MM was very busy and this was a way out for MM to force me to let it go. Which I did. The recall issue was resolved within 50 minutes. No issue with that. The light is still working, still don't know why it did not work ...
Mark Motors Group
7 years ago
Hello Gert,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our Service Manager Ally Marsh who can be reached at 613-723-1221 or amarsh@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa