Published 6 years ago

Sales -great; Service-Lacking/Deficient

In exchanging our 2011 Jetta diesel, involved in the VW Diesel settlement, and purchasing a 'parked' 2015 Passat, the sales dealings went well. In confirming with sales if proper service would be performed which included a VW specific list of items to be completed., we were assured things would be completed. We have however great concerns if all were satisfactorily completed. This is due to the fact that all brake rotors were replaced locally by Oakville VW when operation resulted in severe pulsations at higher speeds than achieved when driven home during stormy weather the day before! Furthermore, documentation outlining pollution controls completed and what was outstanding was not included and mailed out after we called/emailed the service department. When checking oil levels in the engine a week later, after 500 km, level was at lowest level mark - was it ever filled fully initially?? As a result, we would be unable .to recommend the use of VW Simcoe Service work!

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