I had a 1pm appointment and was told it would take about an hour. My car didn’t even get in the shop until 1:40 and it was almost 3 when it was done (what’s the point of an appointment??). They inspected my car too but didn’t write any of the info down for me so I’m not even sure what they told me. They were all super nice though and I understand it’s winter tire season so they’re busy. Overall it was pretty meh of an experience; not enough to be mad but not enough to be totally satisfied. The guy who greeted me was lovely though!