This was my second visit. The purpose of my visit was to switch my tires to winter tires. They informed me of the service time of one hour and they said they had a courtesy van that could drive me to the mall if required. I was very apprehensive at first but figured it would be better than staying in the dealers service area. I live about 1.5 hours away and it is challenging for me to drive to Sudbury each time for an oil change but it gives me a complete peace of mind knowing that everything else would be checked to ensure my vehicle is in safe working order.