I was initially very impressed when Taylor offered to drive the van out to us in Airdrie. So I will give credit where credit is due. Taylor was very friendly and polite. However there were a few things that left us feeling aggrevated and not pleased with the services of South Trail Chrysler. Firstly the hassle of trying to get Ford Credit to fax payout information for our Escape 3 separate times due to the fact that South Trail did not have a working fax line. Secondly we purchased a protection package which we were not informed would be done at a later date until after all paperwork had been completed and Taylor had already left with trade in. At which point I had to inquire about the protection package being completed and was told we would have to schedule it at a later date. Now this will require removing all 3 Car seats and all our belongings and detailing the inside and outside of our van to properly complete the protection package. Thirdly I requested Taylor price out some winter tires for our van which he did and I agreed to purchase but they were not delivered when he dropped the van off at our house. Fourth when we recieved the van we were provided two key fobs, unfortunately only one of those actually worked. Lastly when purchasing we requested Taylor email the bill of sale to our insurance provider, providing him with an email address to do so, so we could get out insurance in place which was also neglected. Initially I had intentions of being a return customer to South Trail but by the end of my experience the thought of returning here to tolerate more hassle at my expense was less than appealing. I would like to give the South Trail team a chance to rectify this situation and hope someone will reach out to try and make this a more positive experience for us.