Published 6 years ago

When I returned the car, your argent scolded me for being one day late. He insisted that the rental was only for one day, yet my reservation was for two days. He was condenscending and I felt disrespected

There seemed to have been miscommunication. I rented the car for two days althjough I only needed it for one day. I did that because an argent had previously informed me that I need two full days and nights to qualify for the one, two, free weekends. However, when I returned it, the receiving argent focused on the fact that the car was one day late, which wasn't and also said that this particular weekend did not qualify for the one, two free wekkend plan because it only works for three day weekend rentals. This sounded like mixed messages to me. Also, I did reserve the vehicle for twwo days and didn't understand how the records didn't reflect that. thanks,
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals

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