Published 6 years ago

When given a budget I was ignored and instead my budget was doubled and paperwork was ran behind my back without full consent thus making me feel forced into it

My paper work was run after telling me a half truth and then we were told that if we didn’t go through with this purchase which was way over our budget my credit would have to pay with a big hit. Then after much consideration and completing the purchase we were told we could bring the vehicle back for a complete detailing on the weekend, as we had been there for over 3 hours and it had been a long day, on the day of when we took the car back we were denied service even after telling them that there was dirt and muck in the back seats. While we were there they even swapped our license plates without hesitation or asking us first as the deal had not been yet completed I feel they had no right to be touching my vehicle. Yes we got a car we liked but the service was extremely poor, I wouldn’t recommend them to anyone and we won’t be back.
Rachel Antony
We're sorry to hear that you feel you've had a 1 star experience with us. We hope that you are enjoying your new vehicle and encourage you to email us at wecare@stchrysler.com to further discuss your experience.

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