Published 6 years ago

I am unsatisfied with the service provided

I reserved for a full size car and I was given a bigger car with issues like the electrical outlet not working. They proposed a ,midsize car yet wanted to charge me the same rate as the suv. When I asked for the bigger car they wanted to increase the rate which I find very ironic. You advertised that crossing the border was free of charge yet when I asked the agent he wanted to add a 12$ a day fee.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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