Published 5 years ago

Vehicle not prepared

Reserved vehicle not at location. Picking it up took 3 hours. Price quoted was $100 more even though nothing had changed. Truck didn't come with anything as advertised on website. No windshield washer fluid, almost caused a crash. Vehicle was not prepared to cross the Rockies in snowy conditions, even though I reserved it for a one way trip to Edmonton from Vancouver!
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals

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