Published 5 years ago

Worst experience ever renting a vehicle

I am 58 years old , have traveled the world both as a tourist and for business countless times.Beyond taking a cab to the destination from the airport, I waited in line for more than an hour wherein I was witness to very poor service to multiple patrons. Much confusion and ambiguity , started contract back up 3 times, erroneously billed the security deposit which took me 3 months to recuperate after many phone exchanges...........AWFUL SERVICE...
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
Customer Care at Discount Car and Truck Rentals
Hello Sir/Madam, We sincerely apologize for the inconvenience and would like to investigate the matter. Please note that we take matters such as this seriously to uphold our standards of Customer Service. We request you to provide the Rental Agreement or Reservation Number, the Location/City of Rental, as well as, the name on the Rental Agreement or Reservation, so that we can investigate further. In the meantime, if you wish to speak with a Customer Service Representative, please feel free to contact our Customer Service Department on toll free line 1-888-820-7378. We appreciate your patience and understanding.

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