Published 5 years ago

The staff stole my speakers.

I loved the customer service at discount Richmond location. On returning the car, I forgot my speaker in the rental car, which I called later on in office and confirmed that the speakers are still in the rental car. The office employee told me that the speakers are still there and kept in managers office for me. When I went to pick up the speakers, the office staff told me that some office employee might have stole speakers from the managers office. Upon talking to manager, Amandeep he told me that he will look into it and later promised me to buy new speakers since some staff stole the speakers. It's been 4 weeks almost and I never heard anything about my speakers after asking multiple times. I will never recommended anyone to this location because if the staff is stealing stuff from managers office, I dont have any credibility towards this company.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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