Published 5 years ago

Great people. Drop off location didn’t exist. Console and bay were not clean.

The people at Clyde street were lovely. But the drop off location In charlottetown didn’t exist so I couldn’t drop the car off on a Sunday morning to save a day’s charges. Also the console in the cab hadn’t been cleaned and was pretty gross. As well there were lots of bag clips and dust in the back of the truck as well. I rented a cargo van and was informed the smallest available is a 16 foot truck. I accepted because I thought it had the GMC van front on it according to your site. It was a Ford 550 instead and guzzled way more gas than I budgeted. Overall the service I had was great but the information was incorrect and the vehicle not clean.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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