Published 5 years ago

No vehicle at outlet

After booking a week in advance, to make sure we would get a vehicke. We were informed that morning that there was no vehicle available there but we could drvie to another location 20 km away and pick one up there. We were offered no compensation and were told that the vehicle could not be dropped at the original outlet and had to be brought back to the inconvenient store.. Terrible customer service, why would I be back
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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