I perished 2 Audi vehicles from Lana Ortiz over the last two years, one RS3 and just recently an A7. Both times, Lana acted very professionally ans knowledge ans spent as much time with me as necessary. Lana was very helpful in negotiations, not pushy and I felt that she was acting in my best interests. On pickup, I met Kim (sales manager) who was eager to make sure I had a very memorable and pleasurable experience. All in all, I'm very satisfied with my experience with the dealership. .