My family has purchased 5 vehicles from 4 different Ford dealerships in the past 15 years; 3 were brand new and 2 were pre-owned. We are loyal Ford customers and love the vehicles we bought. However, after comparing the experiences, I feel the need to document the importance of the actual sale interaction and its impact to the overall experience which drives the loyalty. We received outstanding service at every single point of the process from start to finish from Markville Ford, including after sale follow-up. Shawn Riley and his staff, particularly Paul Yue and Tim Kavanagh in Sales and Paolo in Service are top notch and professional! All dealerships, Ford and competitors should take a page out of Markville's playbook if they want to ensure customer loyalty!