Tracey Quinit
Published 5 years ago
Poor communication
I pre-booked an oil change. I waited for more than 3 hours for the oil change. After 1.5hours of waiting and wondering why the oil change was not completed yet, I had to find a rep to ask for an update. I was told it would take another 20 minutes and then, another 20 minutes until eventually 3 hours had passed. This was upsetting given that I had pre-booked for it and waited, as I was told it should take about 1 hour to complete.
Viral Patal
Hello Tracey, thank you for taking the time to leave a review. We apologize for the miscommunication on our part. Our staff should have informed you that your maintenance appointment would take more time to do than a regular oil change service.
Our Service Manager is aware of the miscommunication and is taking steps to improve our communication with our customers.
