MICHAEL 412
Published 5 years ago
be sure not to pack your insurance policy!
Frustrated that my cost doubled at the rental counter, since I was obliged to purchase insurance. Although my policy covers rental vehicles, I could not prove it to the Discount agent (because it was packed, because I was moving my personal effects, for which I needed to rent a cargo van)!
I appreciate the desire to protect vehicles and renters from injury, but if an informed client is willing to waive the insurance offered, the agent should not be obliged to seek proof of adequate alternate coverage.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rental
