As soon as I walked into the dealership I was very impressed with the atmosphere. My product genius Rob Rouleau was amazing. His knowledge and experience in auto sales was superior. Rob's approach was very relaxed and there was no pressure, making the whole experience a very smooth process from beginning to end. He was very professional and attentive. Cole Julien the Finance Manager was a pleasure to deal with and was very informative. The staff was friendly and I could not be happier with the service I received from Palladino BMW. Thank you for making my first experience a great one.