When I picked up the cube van I was told I neede proof that my insurance covered commercial vehicle so Jason charged me the $27 fee.Two weeks earlier at the same location they took my word that I had coverage. Before taking the van hevasked if the fuel gage was on full. It was slightly off the full mark but I said it was full as I planned to fill it to the same point on the gage. When I returned it Jason told me I had said it was full and insisted I hot back and put more gas in the van.This is totally bad customer service in my opinion. I did not have this issue two weeks earlier with another customer rep when I filled the gas to approximately the needle location. Then at 6:01pm he said he couldn't process my invoice but would email it to me the next day. I'm still waiting for the email. This is the worst experience I've ever had renting a vehicle and would never recommend this location. I feel I was totally ripped off and money is their only motive.