Set up online. Got called 2 weeks later saying no van but cube truck. I say how easy to drive to Montreal and back? Not an issue so when showing up I pay before driving off. When returned Carson says I owe 25 for gas. I say np. Then he says I owe another $ 160. I say what for? He says that I could only drive 50 km max per day. I say we spoke about going to Montreal and to get unlimited mileage. He says it's not on the contract so too bad and would not check with the girl who signed me up. So I ask for the regional manager (adam) who finally calls me and without hearing my side just says, " we are not refunding your money". Bye. Carson is a rude, flippant young man who should be more professional. Will never use again for personal or business.