Lied! As they told me my car was still being looked at, when in fact I saw them finish working on the car over half hour earlier. When I booked the appointment I said I would be waiting. I got treated on the phone like I was at home and that whatever they told me I would believe, even though I was waiting the whole time and didn’t see anyone work on my car for over a half hour before I called. When they found out that I was there waiting, my car was out 10 minutes. I had asked for high mileage oil and it was not put in. My appointment was for 11, and I was not out of there until 12:45. I was late for work because of this. I am not impressed. I understand covid has slowed things up and I’m sure that maybe what part of your excuse is. I have family and friends tell me the service was horrible and expensive there, and prefer to drive to NewMarket Toyota. Maybe I should of listened to them.....