Published 2 years ago

Horrible

bought my car from these guys last November and its going in the junkyard tomorrow. Be careful what you buy
Tom Mosey
I was able to contact Alexa and the following is the conversation that we had Hello again Tom, I am sorry I did not get back to you as I have been busy with things. I understand that I should have contacted you guys when there was issues and I completely understand that you guys had no idea about the issues because of the lack of communication on my end. I would like to sincerely apologize for the review I wrote, it was out of frustration and upsettment as this whole situation was just very stressful. With this, I feel as if it is not necessary to have that review up on your page. It was wrong of me to do and you guys were awesome salespeople and gave me a great experience, however things can not always turn out the way you want them to. I also feel that I do not need to speak with you guys as I will be purchasing a new car shortly and this will just be a learning experience for me. Again, I deeply and sincerely apologize for the email I sent you and the review I left, I wish you and your business the best in the future!! Please remove that review on your site if you are able to as it was awful and unnecessary of me to do. Thank you, Alexa Taylor We really do try to take care of our customers and I'm sorry that your Edge didn't last. We sold it in good faith because we had done all of the service work for the previous owners and felt that it was a good vehicle. I can understand your frustration when bad things happen. I appreciate you allowing us to take the review down but it goes through a 3rd party so that there is no chance that the reviews can be manipulated. Would it be OK if I just posted your response to me to let people know that we really didn't have a chance to rectify any of the problems? Yes of course that is totally fine with me!!! Thank you. Good luck with your new car.

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Published 3 years ago

Exceptional Customer Service

Jeremy was a great salesman who was so caring and friendly about our requests. Would 100% recommended Fusion Auto Sales!!
Jeramy Mailloux
Alexa Thank you for the kind words. It was a pleasure to deal with you and your family, hope you enjoy your first vehicle. Hope to see you again for your service and vehicle needs. Take care Jeramy

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