Recently purchased my new Grand Cherokee. Didn't think of anyone but Dean to go to. Maria in service has been so wonderful especially when I suddenly lost my husband two years ago and had no idea about changing tires, vehicle maintenance and she was just a godsend during a really chaotic time; and Serge, whom I've known since I was a grad student 25 years ago, is still just as kind and thoughtful. Just wanted you to know how much these members of your team have contributed in my comfort level with vehicles and the way they treat customers like extended members of the family impacted my decision to go to Forest City Dodge when I decided to trade in my vehicle and work with Dean who sold me my very first vehicle, a Jeep Liberty, and who fondly remembers my Dad, nicknamed Jimmrr. It's the small gestures that add up and become meaningful when you make a decision. Dean knows me so well that from when I reached out to him and told him what I wanted, I had the new vehicle within 48 hours. And Kelly in Finance was also very kind and patient in reviewing all of the paperwork and guiding me through what I needed to do. You have a wonderful group at Forest City Dodge and I wanted you to know how satisfied I am with the service and overall professionalism.