If I could rate this place a 0 I would. I suggest you and anyone you know who is considering purchasing from here do NOT. I got my vehicle in late 2019 and at the time the staff was amazing. After I signed the paper, the care the promised was completely gone. In 2020, I had made 2 appointments to get my tires done. Both of them "overbooked" so I didn't end up getting my tires changed at all. I've had my summers stored there for 2 years now. After recently calling to change them over they told me they did not have my tires. I had to ARGUE with the staff as they kept telling me "I am mistaken". It got to the point I had to threaten lawyers for them to say "Oh we found them". On top of this, the tires that I did store for winter were NOT the same as the ones they put on. I have brand new winters only on for one season and the ones they put on are covered in scratches. After talking to a brick wall, AKA a member of staff, I was informed that once again " I am mistaken". Not even an hour ago, I call about my up coming tire change tomorrow and ask if it is possible to receive a loaner car for the day so I can get to work. Word for for I was told " Go to the enterprise down the road I am not giving you a loaner car." When I asked to speak to the manager on the matter he said she wasn't in. How convenient. I guess being apart of there VIP Loyalty program and being patient as well as forgiving with previous encounters of disrespect from this dealership gets you nothing more than more disrespect. Signing papers with Myers Kanata Volkswagen is has been my biggest regret and one of the main sources of stress since 2019. Save your money, save your time, and save yourself from Myers Kanata Volkswagen

If I could rate this place a 0 I would. I suggest you and anyone you know who is considering purchasing from here do NOT. I got my vehicle in late 2019 and at the time the staff was amazing. After I signed the paper, the care the promised was completely gone. In 2020, I had made 2 appointments to get my tires done. Both of them "overbooked" so I didn't end up getting my tires changed at all. I've had my summers stored there for 2 years now. After recently calling to change them over they told me they did not have my tires. I had to ARGUE with the staff as they kept telling me "I am mistaken". It got to the point I had to threaten lawyers for them to say "Oh we found them". On top of this, the tires that I did store for winter were NOT the same as the ones they put on. I have brand new winters only on for one season and the ones they put on are covered in scratches. After talking to a brick wall, AKA a member of staff, I was informed that once again " I am mistaken". Not even an hour ago, I call about my up coming tire change tomorrow and ask if it is possible to receive a loaner car for the day so I can get to work. Word for for I was told " Go to the enterprise down the road I am not giving you a loaner car." When I asked to speak to the manager on the matter he said she wasn't in. How convenient. I guess being apart of there VIP Loyalty program and being patient as well as forgiving with previous encounters of disrespect from this dealership gets you nothing more than more disrespect. Signing papers with Myers Kanata Volkswagen is has been my biggest regret and one of the main sources of stress since 2019. Save your money, save your time, and save yourself from Myers Kanata Volkswagen