I took my VW in to the service centre for regular maintenance to keep our warranty valid. I was told upon check in that I required the oil change package and a filter change. When I returned to pick up my car, the invoice stated that the filter replacement was only required when the car had 60 K km's or after two years. When I asked why I was told this was a requirement (my car has 28 K km's and I've owned it for a year, brand new) I was told it was because my car was manufactured in 2019. That would have been ok except I was then told it was optional and I could have declined the service. When asked why I was told that it was a requirement when I checked in, they couldn't provide me an answer. This type of service is shadey and unexceptable. Do not tell me I need to do something to keep my warranty valid when that is a lie. It was clearly an $85 cash grab and I highly doubt this "miscommunication" would have occurred if my husband had dropped the car off. This is only our second service appointment at this dealer and both have been horrible.