Oxford Dodge Chrysler (1992) L...

Maintenance light had come on and they investigated and found the issue and resolved it. Always a problem with my radio not receiving properly. Ordered a part and was dealt with within a week. . Very pleased with the overall experience. A definite ten out of ten in my opinion

I have some of Allan's business cards that I will share with others who are looking for a car. He was friendly and extremely easy to deal with. He was also quick - in that he did not dilly dally around half the day or speak in "car salesmen speak"!

In mid January 2018 I started my search for a 2017 Dodge Grand Caravan and was indeed fortunate to be introduced to Robert Tiedemann, Sales and Leasing. Robert is knowledgeable, friendly and was extremely patient with my many questions. He took the time to understand my needs and the options on my tick list. I never felt pressured or rushed to make a decision. Twice when I came back I watched him perform like a seasoned conductor between two different customers all the while advising me when we could chat. January 17th we signed the deal for my White 2017 Dodge Caravan. I picked it up on Friday January 20th. On January 23rd after a weekend of driving and showing off my new wheels I returned to the dealership to ask Robert about a couple of things. Robert arranged for the vehicle to be looked at looked at, then discussed the issues with me advising the "fix" would be a couple of days as a part had to be ordered. I had many previous commitments so Robert arranged for a loaner. Robert them seamlessly handed me over to Lori Dale, Assistant Service Manager. Lori is an Exemplary Representative for the Oxford Dodge Team. Her knowledge and positive attitude was evident in each of our interactions. Lori followed up daily with a touch base call keeping me in the loop. Sometimes the news was not what I expected but the confidence in her voice was very reassuring that the outcome would be as promised. Lori's comments of “leave it with me” when I had a question (and I had many) had a reassuring tone. I could not be happier with my recent experience at Oxford Dodge Chrysler. Thankyou to Robert and Lori for making my experience a positive one. Congratulations to the management team and the ownership of Oxford Dodge who have created a workplace environment that encourages Team members like Robert and Lori to do what they do with a smile. Rick

it took two hours thirty minutes just to change four wheels already on rims.i had the body shop check out my drivers door for a small dint,that took one hour for a two minute job

It seems that 2 hours and 20 minutes is a very long time for a tire swap and an oil change with an appointment.