Brantford Honda

Excellent 4.8 Write Review
1288 reviews on ReviewsiiTM | Latest review 1 month ago
Verified Customer
1 month ago

Poor customer service

After owning 5 Honda’s from CRV to Civic to Ridgline and Passport. All but the passport being reliable vehicles. But the worst part of my entire experience is the service I received not only from BRANTFORD Honda but from Honda Canada telling me a whistle in the vents is working as designed and to deal with it . My 2019 passport has been into the dealership almost a dozen times, from factory recalls (understandable) to tire pressure issues, radio issues, folding mirrors , windshield trip breaking loose, power window button defective. I understand it’s a vehicle and it can be fixed . But a year old with 20k and it seen the dealership that many times . Called Honda Canada and they escalated it to mediation and it took him almost 8 weeks just to call me and tell me sorry we have done all we can do . I’m not crazy and hearing things as the service advisor at the dealership also hears the noise. A whistle while your driving is extremely irritating. When I called and left a message for upper management at the dealership in early February, still awaiting a call back. Sincerely one very disappointed customer

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Verified Customer
1 month ago

Poor customer service

After owning 5 Honda’s from CRV to Civic to Ridgline and Passport. All but the passport being reliable vehicles. But the worst part of my entire experience is the service I received not only from BRANTFORD Honda but from Honda Canada telling me a whistle in the vents is working as designed and to deal with it . My 2019 passport has been into the dealership almost a dozen times, from factory recalls (understandable) to tire pressure issues, radio issues, folding mirrors , windshield trip breaking loose, power window button defective. I understand it’s a vehicle and it can be fixed . But a year old with 20k and it seen the dealership that many times . Called Honda Canada and they escalated it to mediation and it took him almost 8 weeks just to call me and tell me sorry we have done all we can do . I’m not crazy and hearing things as the service advisor at the dealership also hears the noise. A whistle while your driving is extremely irritating. When I called and left a message for upper management at the dealership in early February, still awaiting a call back. Sincerely one very disappointed customer

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2 months ago

Satisfied customer

I was not looking forward to purchasing a new vehicle during Covid and had actually delayed the decision to purchase from last year. But this week I began my search and ended back at Brantford Honda and with the help of Aaron Alonzo I successfully completed the purchase of my new 2021 Honda Pilot. Aaron met me on the parking lot Wednesday and walked me through the various models and features of each , and brought several vehicles to test drive. I returned Thursday to negotiate the deal. Aaron was super friendly and helpful throughout the process and with his product knowledge and expertise I was able to move forward with my purchase. Today we picked up our new vehicle and again Aaron walked me through the process and I felt comfortable driving away with our new Pilot. Thanks Aaron for all your help. You are an asset to Brantford Honda!

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3 months ago

Great purchasing experience!

Erica, What can I say! I have never met anyone who was so honest, trustworthy and reliable. Erica really went out of her way for my family. I wouldn’t trust someone I didn’t know and I did with Erica. I don’t give out reviews easily but we have had our CRV for over 6 months now without an issue and your service is 5 star! We love it! You have our loyalty and will gladly refer you to friends and family. Thank you again for your amazing service and see you for our next purchase. Nadia and Brad McLellan
Staff Dealt With

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4 months ago

Great customer service

Casey sold us a 2012 Odyssey that had just come on the lot back in October. He was very quick and responsive, took seriously all our questions, and went above and beyond in getting things looked at for us. We were so pleased and are still so happy with our new (used) vehicle! We'd recommend Casey and Brantford Honda to anyone.

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