Brantford Honda

Excellent 4.8 Write Review
1291 reviews on ReviewsiiTM | Latest review 4 months ago
4 months ago

Best Employees

I bought a used Honda and Erica Kiss and Krista Pikula we’re the fantastic woman who assisted me. They were so kind, friendly, knowledgeable and made the experience so exciting and special. I couldn’t have asked for a better team. When I drove off the lot I felt so happy. Thank you again Krista and Erica. If you’re looking for a new car maybe you’ll be lucky enough to deal with these two :)

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5 months ago

New 2022 Civic Touring

Aaron was very knowledgeable and helpful when it came to helping us understand the options for each Civic model. He also took the brunt of the back and forth with the sales manager and I feel for him. Great sales person, don't let his age fool you. Very courteous and polite to boot.

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9 months ago

Reliable Honda

Very pleased with my purchase of a Civic 2015 last week from Natalie and James. In 2009 I bought my previous car, Accord 2006, at Brantford Honda. It’s been a great car that’s now retired after close to 350,000 km. I came back to Brantford Honda because I trust their product and their staff. Side note: Both my husband and I have had our vehicles serviced at Brantford Honda all these years for their professionalism and knowledge. Buying my car from Natalie was a relaxed, enjoyable experience. All questions answered and requests met seamlessly.

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Verified Customer
1 year ago

Poor customer service

After owning 5 Honda’s from CRV to Civic to Ridgline and Passport. All but the passport being reliable vehicles. But the worst part of my entire experience is the service I received not only from BRANTFORD Honda but from Honda Canada telling me a whistle in the vents is working as designed and to deal with it . My 2019 passport has been into the dealership almost a dozen times, from factory recalls (understandable) to tire pressure issues, radio issues, folding mirrors , windshield trip breaking loose, power window button defective. I understand it’s a vehicle and it can be fixed . But a year old with 20k and it seen the dealership that many times . Called Honda Canada and they escalated it to mediation and it took him almost 8 weeks just to call me and tell me sorry we have done all we can do . I’m not crazy and hearing things as the service advisor at the dealership also hears the noise. A whistle while your driving is extremely irritating. When I called and left a message for upper management at the dealership in early February, still awaiting a call back. Sincerely one very disappointed customer

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Verified Customer
1 year ago

Poor customer service

After owning 5 Honda’s from CRV to Civic to Ridgline and Passport. All but the passport being reliable vehicles. But the worst part of my entire experience is the service I received not only from BRANTFORD Honda but from Honda Canada telling me a whistle in the vents is working as designed and to deal with it . My 2019 passport has been into the dealership almost a dozen times, from factory recalls (understandable) to tire pressure issues, radio issues, folding mirrors , windshield trip breaking loose, power window button defective. I understand it’s a vehicle and it can be fixed . But a year old with 20k and it seen the dealership that many times . Called Honda Canada and they escalated it to mediation and it took him almost 8 weeks just to call me and tell me sorry we have done all we can do . I’m not crazy and hearing things as the service advisor at the dealership also hears the noise. A whistle while your driving is extremely irritating. When I called and left a message for upper management at the dealership in early February, still awaiting a call back. Sincerely one very disappointed customer

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