Verified Customer
2 weeks ago
Poor communication
I pre-booked an oil change. I waited for more than 3 hours for the oil change. After 1.5hours of waiting and wondering why the oil change was not completed yet, I had to find a rep to ask for an update. I was told it would take another 20 minutes and then, another 20 minutes until eventually 3 hours had passed. This was upsetting given that I had pre-booked for it and waited, as I was told it should take about 1 hour to complete.
Reply from: Crown Toyota
Hello Tracey, thank you for taking the time to leave a review. We apologize for the miscommunication on our part. Our staff should have informed you that your maintenance appointment would take more time to do than a regular oil change service.
Our Service Manager is aware of the miscommunication and is taking steps to improve our communication with our customers.
Staff Dealt With
3 weeks ago
Best dealer N/A
I bought a brand new Rav4 2019, that is a really nice car, thanks for the dealer and service, I get everything I need form Bell and Adam. Good job bro.
Reply from: Crown Toyota
Thanks for your great review Weiyi! We are glad to hear you had a fantastic experience with us and hope you are enjoying driving your new RAV4 in the warmer weather!
3 weeks ago
Best dealer N/A
I bought a brand new Rav4 2019, that is a really nice car, thanks for the dealer and service, I get everything I need form Bell and Adam. Good job bro.
Reply from: Crown Toyota
Thanks for your great review Weiyi! We are glad to hear you had a fantastic experience with us and hope you are enjoying driving your new RAV4 in the warmer weather!
Verified Customer
3 weeks ago
Poor Communication & Misinformation
Very bad coordination between Crown Service, autobody & Toyota. I had a Roof rust claim that was poorly communicated from autobody to Service to Toyota. I paid for something that I shouldn't be paying for. Also, I was told by Service that I can keep the car beyond the lease maturity date without paying penalty as long as it was in final service repair. This turned to be false & toyota charged me an extra month. All names who dealt with me are kept onfile !!
Staff Dealt With
Verified Customer
4 weeks ago
Very pleasant and fast.
Tell Daryl to catch his breath once in a while. Great guy but should slow down just a little. Pleasure to deal with.
Reply from: Crown Toyota
Thanks for your review Howard! We will pass your message along!
Staff Dealt With
