Crown Toyota

I'm sad that I have discovered a flaw in the engine design regarding variable valve timing. I wonder if anyone will tell me what can be done about this. Future maintenance may turn out to be more than I can afford. Also nobody has replied to my emails requesting an update on agreed to repairs. I was hoping for a better experience.

Wife scheduled an appointment for an oil change. On the phone the advisor asked how many kilometres on the vehicle, she provided same (33000), and advisor told her it would be an hour wait. I attended the appointment and was then advised the vehicle required a service 4 at 32000, and would take 3-4 hours. I asked if it was possible to get a shuttle. Approx an hour passed and the advisor said he was working on the shuttle. At 2 hours the advisor told me he hadn’t heard anything on the shuttle and by this point I decide to wait until the car was finished. As I waited, I counted 5 shuttle drivers looking for people who had reserved a ride. How the advisor could not contact a driver is beyond me. I would have asked a driver for a ride myself earlier in the wait had I known what was going to happen. Not only that, upon making the appointment the advisor should have been aware the vehicle required that particular service and we could have made the appropriate arrangements. At the end, I waited 3.5 hours for the vehicle. At no time was I offered any other options for transportation

I was told my car would be ready and it was not when it was supposed to be so I had to reshedual my Dr Appointment. cause I was going to be late and they washed my car but it was still dirty

It was second service of my new car and i dropped my car at 10 am, and they asked me to pick it up at 1 pm but it was not done until 4 pm! And due to this, I missed my job shift.

Just remember no matter what they say all dealerships are complete rip offs. They are also sneaky and overpriced. Its much better to buy used cars VIA Private Sale. Saves you fees etc