Murray Hyundai

Spring tune-up including change over of winter tires for all season tires. Dropped vehicle the afternoon prior to my scheduled appointment and asked if the work could get completed as early as possible the next morning as I had to go on an unexpected road trip. Received a call later that afternoon saying they pushed the work through and my vehicle was ready. Was able to pick it up early the next morning and on my road trip much sooner then expected. Great job by all and very much appreciated by me!!

Service was fast, all staff friendly and explained all that was done to the vehicle. Would recommend to others for purchase and service

Great customer service Provided good knowledge of the vehicle Staff were polite and kind Good financial advice Commitment and professionalism Cooperative and understood our need of vehicle

My experience with purchasing my brand new Hyundai Tuscon was fantastic. From being greeted by the receptionist to dealing with Sumit. I love my Tuscon.

Although staff is always pleasant there appears to be a distinct lack of care for the customer. It starts with the appointment which must be booked at least two weeks out. Then the time of the appointment, no you cannot drop off your vehicle at a time that is convenient for you, you MUST do it at a time convenient to us. You get to said appointment, they do an “inspection “ of your vehicle and find numerous dents and dings that you have not seen, but are unable to see the obvious things. You finally get to where you can get the shuttle service, and you’re on your way. Now you wait, and wait, and wait to hear anything. You finally get a phone call hours later, only to be told that they have not looked at your vehicle yet. They will call you back in an hour. And you wait, it is getting close to the end of the day, you try getting in touch with the service advisor only to get voicemail, so you try texting, and you wait. Finally you call the main number, only to be put through to . . . voicemail. You callback and request to talk to the people who run the shuttle service, who want to put you back through to the service advisor voicemail. You convince them to schedule a shuttle for you even though you don’t know if/when your vehicle will be ready. THEN you get a callback. You tell them that you have already scheduled your shuttle yourself. You get back to Murray Hyundai talk to the service advisor and they provide you with everything else that needs work. You had my vehicle there, up on a hoist, had you called me right then to resolve the issue I would have been much more receptive to giving you the work. Now I’m supposed to be inconvenienced yet again? You noticed invisible dings and dents ,but not that the trim to seal the back window was loose. That’s ok I put it back on myself. I’m looking forward to dealing with someone who treats me as a valued customer and not a person of no value. Disappointed