Verified Customer
7 years ago
lacking empathy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Damien Lavalee knows where I stand on the service I received .
Seriousness/gravity of situation not acknowledged by dealership or Hyundai Canada.
Love the vehicle.....totally disappointed in management.
Staff Dealt With
Verified Customer
7 years ago
Poor service
They are just interested in selling, service center and repair is for show only very poor service. I had a worse experience with my platinum rust it’s just a grimc to earn money for dealerships. No proper records are kept as mine took them more than 15 days to get it . I won’t buy my next car from Any of The Murray even if what I want is only available there.
Staff Dealt With
Verified Customer
7 years ago
Good
It was good I wasn't there to long friendly people everything got done in a timely manner great staff ok.
Staff Dealt With
Verified Customer
7 years ago
Oil change
This was the best service I have received from your dealership. 1 out of 3 total oil changes was good.
Staff Dealt With
Verified Customer
7 years ago
Came for recall. Also had some loose moulding. Showed it to service they said no problem but we'll charge $90 for diagnosing what was wrong. Then they told us they could not find the loose moulding that we showed the service manager. Really?
Poor service. Poor customer relations. Really disappointed. Were clearly not interested in helping us with our problem. How they could not find the loose moulding that we showed them was hanging there I don't know. And charging $90 to diagnose what was wrong?? I fixed it at home in 5 minutes.
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