very helpful in getting us the vehicle we wanted and in quick fashion, staying late on the day of pickup was greatly appreciated.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
Archie has been doing this a long time and is never afraid to stay late to get the job done!
Hope to see you in the dealership again soon!
About two weeks before the appoontment I received a reminder call. I booked the appt. When I arrived I had 41741 k on the truck. I was advised by the service advisor my final oil change would not be covered. I appreciate 40k is the cut off but a reminder on the phone call I got would have been nice.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for your review!
I'm sorry you didn't get a reminder about the free oil change cut off.
I've passed this along to our service team so they can improve.
I hope we'll see you in the dealership again soon!
I dropped my truck off the night before to get my leveling kit installed and for it to get detailed, undercoating, and diamond coat. They told me that they would have it done before I was done work. Well it was a few hours after I was done work when it was done. I look at the under the truck and there is over spray every where. I open the door and it was not detailed at all. So I told them i want it fixed next time I come in for my exaust to get put on. They put the exaust on and that's it. This was taking to much time away from my life and work. I work 6 days a week and don't really have time to deal with this. So my truck still hasn't been detailed and the over spray is still there. I have experienced terrible work quality and service. I do have to say that Mike larwood has been the biggest help out of all of this he has at least tried to help push to get this stuff done. Eventhough it's not his department.
Reply from: Wheaton Chevrolet 7 years ago
I'm sorry you had a less than stellar experience with us.
If you'd like to discuss this further please don't hesitate to contact me at jmichell@wheatonchev.com
James's &Devin we're fantastic to work with
I absolutely love my SUV I can't say enough about how greatful I am for everything theses 2 guy's did for me
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
I've let James and Devin know and they are grateful.
Hope to see you in the dealership again soon!