I brought my vehicle to Wheaton Service department as it had/has a disturbing noise. Their team diagnosed the issue (wrongly) to the tune of over $3000.00. Again, I brought it with a specific concern. I was told - and indeed, the invoice shows - "noise no longer present". When I brought it back - with the noise clearly present- I was told that noise is not anything requiring repair. I wonder how often they must explain to customers that they were unable to remedy their concern, but that some other stuff got fixed for several thousand dollars! Then the obvious 'hope' that you will go away instead of standing up for what is right... pretty reflective of the business practice at this dealership.
Service attendant was very professional and curtious. He answered all of my questions pertaining to the recall on my Chevy Silverado and explained exactly what was going to be done and why.
I was very happy with my last visit to Wheaton . When I arrived Darren made sure that my vehicle could get in quickly so I would still have time to make it to another appointment I had to go to. Everything was handled professionally and Darren did an excellent job providing excellent service ! Darren has always provided top notch service to me when I have had to get my vehicle serviced .I appreciate his respectful and kind manner.
