Verified Customer
6 years ago
Good and bad...
Good and bad experience. When we arrived to pick up our van, it wasn't available. It had been in an accident, apparently, and not there. They offered to UPGRADE ?? me to a big truck. Well, I've never driven a truck in my life so that was no UPGRADE to me.
After much ado, I did take the truck in the end and got home in one piece. They office staff guy was trying to be helpful in a bad situation for him, too, I imagine. We nearly gave up. However, they did give us the vehicle at a discounted price, but we had to refill the gas, and those trucks are TERRIBLE for gas. $30 from Evans and Kipling, to QEW and Guelph Line, into High Park Toronto, and back out to Kipling and Evans. $30??? That's too much.
So all in all, not such a great deal, I think. But can't compare it to other places as I have no experience.
Reply from: Discount Car and Truck Rentals- Evans 6 years ago
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With