Complexe Auto Plus

Excellent 4.7 Write Review
34 reviews on ReviewsiiTM | Latest review 7 months ago
7 months ago

Brand new BRAKES INSTALLED BACKWARDS ($1250 to replace) & Hidden COSTS

Purchased a 2015 car in Dec 2018 with brand new front and back brakes INSTALLED BACKWARDS! 1) Both sets of brakes were INSTALLED BACKWARDS. After 6 months, one set had to be replaced, and after 12 months the next set had to be replaced. It cost me $1250 to have them replaced. I offered for them to pay for the replacement of just one set of brakes ($670) they offered me $200 instead. - Complexe Auto tried to tell me it was normal for an old car - the car was 3 years old so fairly new. Regardless, imagine having to replace 2 sets of brakes every year. Ask around ... do you know anyone who has to replace 2 sets of car brakes every year? 2) Complexe Auto advertised sales price didn't include the $150 fee for cleaning the car. Things to note: A- Hidden problems with a car are, by law, under warranty: see https://www.opc.gouv.qc.ca/en/consumer/good-service/vehicle/car-purchase/used/damage-warranty/legal-warranty/ B- There is online help to proceed with small claims. See: https://www.justice.gouv.qc.ca/en/your-disputes/small-claims/process-and-help-for-the-applicant/filing-an-application-at-the-small-claims-division-sj-870e/ C- The consumer protection requires advertised prices to be kept. Meaning the $150 cleaning fee I was charged violated this. See https://www.opc.gouv.qc.ca/en/consumer/good-service/vehicle/car-purchase/new-car/advertising/advertising-price/ D- I will proceed with Small Claims court to recuperate my full amount, and other costs. I will post my step-by step process on YouTube in the next couple of months for others to follow.

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
11 months ago

Notre Conseiller aux ventes a fait toute la différence

Alexis Monette a été très professionnel et attentionné. Nous avons pris le temps d’effectuer un essaie routier a notre retour Alexis a pris le temps de répondre a toute nos questions. Par la suite il a été très patient et courtois jusqu’à la remise des clés. Bonne continuation Alexis
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
11 months ago

Cordial and satisfied!

I would recommend this dealership to anyone searching for their next vehicle. Romain was a great help and made the painful process of buying a car very simple!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

11 months ago

Bad Experience

My experience was bad with Complexe Auto plus inc. I was dealing with Sales man Mr Grant Mathieu for nearly a week for finalizing a deal on Subaru 2014 forester. In my first talk i informed him i am from Newfoundland labrador city & requested to give me the final quote with every thing included like taxes, services charges. He gave me the final quote on email stating that this quote includes everything & requested me to pay 300$ as deposit. before depositing the advance money i again checked the quote & found that the quote did not include the tax as he promised me earlier.I informed him about it & he said u need to pay the tax because its not included.I was being fooled stating that the quote includes every thing & later saying u need to pay the tax. the deal got cancelled. I had a bad experience with Complexe Auto Plus and will not recommend to anyone in future.

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 year ago

Exellent

un grand merci à madame Louise et à Mathieu pour leur excellente attention, c’est donc le troisième véhicule que nous avons acheté à complexautoplus
Reply from: Complexe Auto Plus
Merci pour votre commentaire, c'est très apprécié! Simon Charbonneau, Directeur général.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login