5 years ago
Exceptional sales and service experience
For a first time Mazda sales experience, so impressed with the warmth, honesty and professionalism of their entire team. From the friendly receptionist, product sales knowledge of our salesperson Jessie, to the manager and financial specialist, it was a complete wrap around service. Dealing with the often high pressured, slightly misleading experiences in other dealerships over the years and during this sales search, this was completely refreshing. Their cars are gorgeous and an exciting drive as well but the team is what makes the experience!
Reply from: Palladino Mazda
It puts a big smile on our faces to hear that you are so impressed with our entire team! Thank you for sharing your kind words. Congratulations on the purchase of your first Mazda.
Verified Customer
5 years ago
Fit and finish sub par, disappearance of expensive prescription sunglasses troubling
Please see above. Troubled that it takes more than one visit to rectify problem. Fit and finish Have been subpar and while I am not accusing anyone of theft, the disappearance of expensive prescription sunglasses from vehicle is troubling to say the least. To be fair my sales person did extend a loaner vehicle to me for the duration of the repair which I very much appreciated.
Staff Dealt With
Verified Customer
5 years ago
Warranty work
I brought in my CX5 as the reflector light mount broke and the light fell in. Appointment was made and it was all settled quickly.
Reply from: Palladino Mazda
We were happy to settle this for you Antonio!
Staff Dealt With
Verified Customer
5 years ago
Oil change and inspection
Courteous and thorough as usual.
Rick,the shuttle driver, picked me up at the requested time.
Great service all the way around.
Reply from: Palladino Mazda
It was our pleasure to service your vehicle for you Dion! Thank you for sharing your feedback.
Staff Dealt With
Verified Customer
5 years ago
Best service ever.. love the team.
I recommend them to everyone.. they are the best. They always go out of their way to make you feel like family.
Reply from: Palladino Mazda
Thank you so much Christine. You're too kind!
Staff Dealt With
