Verified Customer
7 years ago
Service department was good
Ladies in service were friendly, understood what my issue was and had us sent home promptly. Wish the shop fellas were able to work on it earlier, but warranty work was completed by end of day.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
Thanks for the great review Celeste!
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
Thanks for the review Celeste! We're glad our team was able to help you out with your warranty work.
Staff Dealt With
Verified Customer
7 years ago
Sales
Salesperson Mark Peckham was pretty helpful. Answered a lot of questions I had. The final price was acceptable to me.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
Thanks for the review Shawn! We're happy our team was able to help you!
Staff Dealt With
Verified Customer
7 years ago
“Express” lane service
Oil change and tire check. Took 1 hour. Informed needed Air filter and cabin filter changed. Realized after, the filters were twice the price of other providers. Being loyal to Jeep didn’t get me anywhere. Will be taking my Summit elsewhere moving forward.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
We're sorry to hear about your experience with us Steven. Please email us at wecare@eastsidedodge.com and we will make it right for you.
Staff Dealt With
Verified Customer
7 years ago
Dan was great the whole way through the process.
We enjoyed working with Dan. He was very easy to deal with and very pleasant. He got us everything that we wanted in out new vehicle.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
Thanks for the great review Lynn! Enjoy your new vehicle!
Staff Dealt With
Verified Customer
7 years ago
Labor cost
Some of the jobs I passed on I felt like I was getting charged twice for the same job.
Work that was done looked good. Also did not realize I was charged for a motor shampoo and was not asked if I wanted it. The person who called to inform me about work was very personal.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
We're sorry you feel like you didn't have a 5 star experience with us. Please email us at wecare@eastsidedodge.com to discuss what happened and so we can make it right for you.
Staff Dealt With
