St. Albert Dodge

ATTENTION: Ex Military and Serving Members. I am a 59 year old disabled vet with 29 years service. Please read this. June of 2020 my 82nd year old mother purchased a 2 year old vehicle. My mothers annual income is $23000. I was with her and agreed to subsidize her venture. There were some inclusions in the contract, to include add ons. Paperwork went missing and it took 6 months to resolve the add ons promised. Recently an individual from St Albert Dodge was in contact with my mother to see if she wanted to come in and look at a newer vehicle which has more advanced safety features. My mother when contacted about those safety features certainly felt it was important for the safety of her great great grandchildren. So we went for a ride in the newer vehicle and my mother loved the newer safety features! So during negotiations we conclude my mother cannot afford any more than ?25 every 2 weeks at a promised rate of .49 %. Add ons would include a cash back, floor matts, bug deflector, trailer towing package (max towing) and detailing (standard anyways). So having agreed and felt optimistic about the transaction I went out to start moving items from one vehicle to the other. So I proceeded back to financing where my mother was just told to sign here and there. I looked at what she signed and they added 2.54% as a blended rate and another $19 to her biweekly payments. When I said thats not the agreement I was told “well your mother signed!” That was July 11, 2021. Ok buyer beware, someone will take advantage of the elderly!! Now to today, 3 Aug 2021. I have not been contacted by anyone at St Albert Dodge about the add ons so I so I have made many attempts myself. Apparently the paperwork is lost? All attempts to contact employees has been in vain. Here are those in attendance in order of appearance: Cody Richard Adam Rob Daylan Joseph Non appearance by Jay

I would just like to thank Chad Davis and his team for all they did to get me up running in a newer vehicle after a deer took out the last one. Chad thanks so much brother

Once my funding had gone through I was completely ignored by the finance guy and salesman. Took 4 weeks to get my registration back and to have a bed cover installed. Which I had been told was in for weeks. Even other managers would not return my call. Would not send anyone to buy from here again

Once the funding went through for my truck the finance guy and salesman disappeared. Took 4 weeks to get my registration back. And the same amount of time to get the work done in my truck that was promised. I finally had to call others to get this done. And even that took a while. As other managers would not return my calls either. Thank you to the guy that finally stepped up to help me out!! Can’t see myself, or telling anyone I know to shop here.

Chad Davis is an exceptional sales professional. Works hard and really helps his customers. Have dealt with him the past and will again in the future. The whole buying experience at St. Albert Dodge is pleasant and low pressure. Definitely a 5 star dealer