St. Albert Dodge

ATTENTION: Veterans and Serving Members. I am a 59 year old disabled vet with 29 years service. Please read this. June of 2020 my 82nd year old mother purchased a 2 year old vehicle. My mothers annual income is $23000. I was with her and agreed to subsidize her venture. There were some inclusions in the contract, to include add ons. Paperwork went missing and it took 6 months to resolve the add ons promised. Recently an individual from St Albert Dodge was in contact with my mother to see if she wanted to come in and look at a newer vehicle which has more advanced safety features. My mother when contacted about those safety features certainly felt it was important for the safety of her great great grandchildren. So we went for a ride in the newer vehicle and my mother loved the newer safety features! So during negotiations we conclude my mother cannot afford any more than ?25 every 2 weeks at a promised rate of .49 %. Add ons would include a cash back, floor matts, bug deflector, trailer towing package (max towing) and detailing (standard anyways). So having agreed and felt optimistic about the transaction I went out to start moving items from one vehicle to the other. So I proceeded back to financing where my mother was just told to sign here and there. I looked at what she signed and they added 2.54% as a blended rate and another $19 to her biweekly payments. When I said thats not the agreement I was told “well your mother signed!” That was July 11, 2021. Ok buyer beware, someone will take advantage of the elderly!! Now to today, 3 Aug 2021. I have not been contacted by anyone at St Albert Dodge about the add ons so I so I have made many attempts myself. Apparently the paperwork is lost? All attempts to contact employees has been in vain. Here are those in attendance in order of appearance: Cody Richard Rob Daylan Joseph Non appearance by Jay As of today 08 Nov 2021 there has been a considerable lack of responsibility to address this situation. I even made an attempt to have winter rims and tires installed on the new vehicle but have been snubbed by this dealership. Extreme caution is recommended

I went in to purchase a vehicle to replace one that was old and was breaking down. Adam Fayad took care of my son and I (he also wanted a vehicle) and I have never been treated so well at any car dealership I have ever been to. Adam was professional and courteous, friendly and caring and asked me what my needs were. He was even prepared for us when we arrived. My son made an appointment and Adam and Anton, who was assisting, answered any questions we had honestly and made suggestions based on our questions. They both went out of their way to find us exactly what we each wanted and at the amount we were willing to pay. We we both made to feel important and valued. There was never any pressure. I loved the facility, it was spotless, inviting and friendly. Even the other employees were open and friendly. I would recommend St. Albert Dodge to anyone looking for a vehicle that want open, honest, courteous and sincere sales associates that will listen to their needs and/or concerns. I had a wonderful car buying experience.

Adam Fayad was exceptional for not just my husband and I but for my mother, father and brother in law who have all purchased vehicles at St. Albert Dodge with Adam as their salesman. He helped my husband and I find a life changing financial deal! Everything was very easy and very appreciated! Thanks Adam!

I went and saw Adam and the St Albert dodge team to pick out the vehicle I wanted, they were super easy to work with and answered all my questions and concerns. I would recommend St Albert Dodge to anyone. I went with my mother because she needed a vehicle also, we both walked out with the vehicle we wanted and Adam would not let us leave until we were satisfied and taken care of and we absolutely were. I was a huge fan of their no "bs" approach. Everyone go check out St.Albert Dodge

Adam Fayad was great for my family and I, finding more affordable vehicle and finding financial possibilities that we didn’t even know existed. Super glad to have worked with Adam on various vehicles for my wife and family! Thank you Adam!