BMW London

Service appointment to assess a used z4 I purchased privately. Service seemed thorough. Required repairs were completed on time. Costs were high.

Had a 10:30 appointment that we needed to book a full three weeks in advance, didn’t get our tires changed until 1:30. When we got the car, we realized they took everyone ahead of us and we were the only ones left. It’s fine, they obviously don’t need or want the business. It’s the second time this happened. Same thing in April. We give up.

Always very good service! All of the people are very courteous and informative in the reception,service and sales departments.

I have had the pleasure of purchasing three vehicles from BMW London and have had excellent experiences each time. The sales person this most recent time, Charles Scrooby, was well informed about the vehicles available, readily provided information on each to allow for comparisons, ensured the various used vehicles test driven were ready at the door for driving, regularly asked if there were any questions and was able to respond to each, negotiated fairly, and when picking up the purchased vehicle took time to show all the vehicle's features, including assisting with setting some initial features and pre-sets. I would highly recommend Charles to others.

I took my car in because the break light was showing. The car called to confirm that the breaks needed changing and I agreed to this. I was told to expect my car by 4 PM but heard nothing. When I called to enquire on progress, I was told the car was still showing the same error message after the break pads were replaced and they didn’t know whether I’d agree to a diagnostic check for $145 so they just didn’t do anything further. Yet I was not called. Did you have to wait for me to call you at the end of shift instead of the other way round? When I asked about the fairness of charging me a diagnostic fee when this was the reason for taking the car to the garage, the lady who was dealing with me said, yes I had to agree to pay the $145 fee “because we do know the car history “! This was rather annoying considering the car was bought brand new from BMW and I have a service agreement for 4 years (my car is less than 4 years old). The car is taken to the same centre for all service requirements and repairs. The car ended up staying in the garage for another day. There was no offer of a courtesy car. Other garages will offer their customers a courtesy car if their car is going to be in the garage for more than a day. On the day of collection, I was just asked to pay my bill and my keys were given to me. There was zero explanations given about the works done. Again, most garages would tell you what was done and more IMPORTANTLY, mention any works that were being recommended. I for example would have liked to know the state of my tires. I have no way of telling whether my tires are still good for a while or I need to replace them. Again, this is a standard piece that you get from other garages. What BMW need to know is that most customers have driven other makes before and have dealt with other garages before. Also some of us have more than one vehicle in the family and so we deal with other garages as well. Therefore it is very easy for us to know when the service you’re receiving is sub-standard.