2 months ago
A relaxed car buying experience.
It was time to let our 2015 Dodge Journey go. Right from the first email through to taking the 2024 Crosstrek Wilderness for a test drive to actually making the deal, Josh and everyone made the experience easy and relaxed. They let us take the car for a long test drive and didn't feel the need to come along and babysit us from the back seat. When it came down to talking price factoring in a fair trade in for our Dodge the result was something we could live with. Josh answered all our endless questions, laid out all our options and, walked us through all the paperwork including delivering checks transferring ownership etc. A week later (we could have picked it up within 3 days) when we walked back onto the lot our sparkling new car was ready and waiting for us with the Import mechanic having gone over the entire vehicle from bumper to bumper giving it a full check up including an oil change and checking, topping up and changing (if needed) all other fluids. Including a tank of gas to get us started. All the vehicles they have are CLEAN, relatively low km's and in EXCELLENT condition. With 44yrs under their belts they are doing something right. We highly recommend them when you are in need of a new vehicle and will be going back when the time comes. THANKS guys!
Verified Customer
7 months ago
Exceeded expectations
Dan really came through when I was in a difficult situation and needed a new vehicle in a hurry. These guys all went well above and beyond expectations to deliver the vehicle. The new wheels have been great.
Staff Dealt With
Verified Customer
9 months ago
Best customer service in Ottawa area by far!!
Best customer service in Ottawa area. Import goes above and beyond as a team. Josh and Martin have given me the best car shopping experience i have ever received.
Staff Dealt With
1 year ago
Exceptional Car-Buying Experience with Josh
I strongly recommend Import Car Center to anyone buying a car for the first time. The positive aspects of this dealership are truly comparable to those of others. from great pricing to a superb sales team. Having visited a lot of dealerships, I wasn't really expecting much, yet this exceeded my expectations. They, especially Josh, truly deserve a five-star rating for their customer-centric approach, transparency, and efficiency!
Staff Dealt With
1 year ago
Best Car Buying Experience Ever
Just bought a beautiful Subaru and couldn't have had a better experience. Josh is absolutely amazing. His many years of experience, his expertise, honesty and professionalism made for the most incredible and enjoyable car buying experience ever. Josh goes above and beyond to please his clients. We highly recommend Import Car Centre. Their reputation speaks for itself. They are the best in the business.