Verified Customer
7 years ago
Juan Ramos
Friendly, professional and knowledgeable. Juan went above and beyond to make my car purchasing go smoothly. He accommodated all of my requests.
Staff Dealt With
7 years ago
The worse treatment that I have ever experienced
I was in Ottawa to help with my grandchildren and as my older vehicle had blew its transmission before I came here I decided it was time to buy a new one. I had looked at some vehicles here and decided to get an Elantra gl. I spoke with the Hyundai dealer in Fredericton and they offered me a very good deal if I waited till I returned late August. As I wanted to have a car while here I went to this dealer and was offered the same deal as fredericton. They knew right from the start that I live in New Brunswick and they said they could and would do the deal. I signed the purchase agreement and they applied for financing. Then after almost 3 days they told me they couldn't do the deal due to the differences in the host between Ontario and New Brunswick. All a crock of crap as vehicles are bought out of province all across Canada all the time. Basically due to these delays I also lost the deal I had in Fredericton so now it's costing me more for my new car.
I would not recommend this dealer to anyone!!! They were rude, didn't call me back when they were supposed to, etc. Not even an apology!!! In fact I'm still waiting over 24 hours for a call from Eli the general manager.
Verified Customer
7 years ago
Outstanding!
As a Military member, Alex was outstanding in maintaining the military rewards program that is promoted by your company. He was extremely thoughtful and tailored a new owners experience, (my daughter-Carina Legnaro) to her needs and wishes. This will not only keep our family coming back, but will also extend the outstanding word of mouth between our 70,000-military strong to use your company and military reward program. Thank you Alex Lapointe, for your dedication and serving with excellence to those who serve this country.
Staff Dealt With
Verified Customer
7 years ago
Amazing customer service
I had a great experience with alex. He was very attentive and knowledgeable about everything I had questions about. He provided great service. I would highly recommend alex to my friends who are looking to buy a car
Staff Dealt With
Verified Customer
7 years ago
Purchase of 2017 Sante Fe
Juan was very helpful in reviewing the operation of the options on the new car ensuring that I understood how they work.
Staff Dealt With